Privacy Policy
Privacy is a fundamental right, and at the core of our commitment to customer satisfaction, we prioritize the protection of your personal information. As a Luxury Car Rental company, we understand the importance of maintaining the privacy and security of the data you share with us. This privacy policy outlines our data handling practices, the purposes for which we collect and process your personal data, and your rights associated with your information.
Scope and Controllers
At Luxury Cars Rent, we take your privacy seriously. This privacy policy covers the information we obtain from you in connection with our car rental and associated businesses. It applies to personal data that identifies you as an individual. However, it does not cover information that cannot reasonably identify you, such as aggregated anonymous data or computer operating systems.
As the data controller, Luxury Cars Rent is responsible for the processing of your personal data. We are committed to complying with privacy laws and regulations that apply to the data we collect and use.
Data Collection
We collect information from you in various ways to provide you with exceptional rental services. This information is collected through phone calls, customer service contact, WhatsApp, website, and other sources. During the reservation and rental process, we collect personal data such as your Passport picture, and Driver’s license picture detail.
Types of Information Collected
The information we collect about you and your interactions with us may include:
- Personal Information:
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- Name
- Email address
- Phone number
- Date and place of birth
- Gender
- Passport number
- Driver’s license or other identification photographs
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- Technological Information:
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- IP address
- Device ID
- Browser type
- Language
- Operating system
- Mobile device identifiers
- Geo-location data
- Webpages visited.
- Links clicked.
- Functions used on website.
- Advertisements viewed.
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- Rental Information:
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- Video recordings
- Loyalty program details
- Booking location
- Rental or purchase location
- Return location.
- Geographical areas visited.
- Preferences and usage information
- Charges incurred.
- Purchase prices and details
- Itinerary information
- Claims data
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Methods and Sources of Collection
We collect your information through various methods and sources, including:
- Online:
- Our website
- Third-party social networks
- Offline:
- In-person at rental locations
- Calls to or from our customer service centers.
- Other:
- Reservations are made by travel agents, or brokers.
- Business partners and discount sponsors
Utilization of Cookies and Other Electronic Tools
To improve our services and enhance your user experience, we use “cookies,” web server logs, web beacons, pixel tags, and other electronic tools to collect statistical information about your use of our websites. These tools help us analyze website usage, customize content, and deliver targeted advertisements. By using our websites, you consent to our use of these technologies.
Vehicle Manufacturers
Please note that the rental vehicles you operate may collect personal information about you. We are not responsible for these activities, as they are subject to the vehicle manufacturer’s policies and notices.
Purposes for Processing
We process your personal data for specific purposes to provide you with exceptional services and comply with legal obligations. The main purposes for which we process your information include:
Operations and Services
We use the information you provide to deliver the services you request, including reservations, rentals, and customer support. This includes communicating with you, processing payments, and fulfilling your rental or purchase transactions. We may also analyze your driving behavior data for safety and insurance purposes.
Marketing
With your consent, we may use your personal data to provide you with marketing information, special offers, and promotions via email or other communication channels. These communications may be tailored to your interests and preferences. You have the option to unsubscribe from these messages at any time.
Normal Course of Business
We may disclose your personal and other information in response to legal obligations, court orders, law enforcement requests, or to protect our rights, safety, or property. We may also share your data in the event of a business transaction, such as a merger or acquisition, where all or part of our assets are transferred.
Disclosures to Affiliates and Third Parties
We may disclose your personal and other information to our affiliates, service providers, licensees, advertisers, and booking channel providers in connection with the purposes outlined in this privacy policy. This includes sharing information with designated third-party service providers and rental discount sponsors. In some cases, we may sell or monetize your information to unrelated third parties were permitted by law.
International Transfers
As a global car rental company, we may transfer and process your personal data in countries outside your country of residence. These countries may have different privacy laws and protections. To ensure the secure transfer of data, we implement appropriate safeguards, such as European Commission Standard Contractual Clauses and similar agreements. If you have any questions about these safeguards, please contact us.
Security
We take reasonable measures to protect your personal data from unauthorized access, use, disclosure, or modification. We maintain physical, procedural, and electronic safeguards to ensure the security of your information. However, no data transmission or storage system can be guaranteed to be 100% secure. If you have any concerns about the security of your personal data, please contact us.
Data Retention
We retain customer information for as long as necessary to fulfill the purposes for which it was collected or as required by law. If you have an account with us, you can access and update your personal data to ensure its accuracy. We may impose certain restrictions and requirements on these requests to protect the privacy of others and comply with legal obligations.
Access, Correction, and Portability
We are committed to providing you with access to your personal data and allowing you to review and update any incorrect information. If you wish to access, correct, or port your personal data, please contact us with your request. We will make reasonable efforts to accommodate your request, subject to applicable legal requirements.
Withdraw Consent or Complaints
If you have provided consent for the processing of your personal data, you can withdraw that consent at any time by contacting us. We will work with you to address your concerns and resolve any issues related to this privacy policy. If you believe that we have violated this policy or mishandled your personal data, please let us know, and we will investigate the matter promptly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or the use of your personal data, please contact our privacy team using the following details:
- Email: [email protected]
- Phone: +971-52-262-6533
- Address: Dubai
We value your privacy and appreciate your trust in us. Our goal is to provide you with excellent services while ensuring the privacy and security of your personal data. We strive to comply with all applicable privacy laws and regulations to protect your rights and maintain your trust in our brand.
Please note that this privacy policy may be updated from time to time. We will notify you of any material changes by posting a notice on our websites’ homepages. We encourage you to review this policy periodically to stay informed about how we handle your personal data.